Got Questions? We’ve Got You Covered.At 3SixT Media, transparency is at the heart of what we do. Whether you're exploring our digital marketing services, curious about timelines, or want to know how we support your brand after launch — this section covers it all. Browse through the most common questions and get the clarity you need to move forward with confidence.
3SixT Media is a full-service digital marketing agency dedicated to helping brands grow online. We specialize in website development, SEO, social media marketing, paid ads, influencer marketing, and branding. Whether you're a startup or an established business, we tailor digital strategies that drive measurable results.
Our services are designed for startups, small-to-medium enterprises, and large organizations that want to enhance their digital presence. We also cater to personal brands, influencers, and eCommerce platforms looking to scale.
You can get started by filling out our contact form or booking a free consultation call. We'll discuss your needs, goals, and how we can help you achieve them.
We combine creativity with data-driven strategies. Our client-first approach ensures transparency, personalized service, and measurable growth. Plus, our in-house team covers everything from design and development to marketing and maintenance.
Not necessarily. While a website can enhance your digital presence, we offer standalone services like social media marketing, SEO, and branding. However, we can also design and develop your website if needed.
We begin with an in-depth discovery session to understand your business, audience, competitors, and goals. From there, we craft a strategy tailored to your specific needs.
Absolutely. Whether it's improving SEO, managing social media, or redesigning a website, you can choose to work with us on one service or a full package.
We’ve worked with businesses across retail, healthcare, education, tech, food & beverage, fashion, and many others. Our flexible strategies work for most industries.
No problem! Our team is here to help. During your free consultation, we’ll guide you through your options based on your current status and future goals.
We offer both. Depending on your needs and budget, you can choose from our curated packages or request a fully customized plan.
We provide a full suite of digital services including SEO, Google Ads, Facebook/Instagram Ads, social media handling, influencer marketing, branding, web development, and more. Each service is customized to suit your brand’s needs and goals.
We build websites using platforms like WordPress, Shopify, Laravel, React, and custom-coded solutions depending on your project’s requirements and scalability.
Our SEO process involves keyword research, technical optimization, content strategy, link building, and ongoing analytics reporting. We focus on both on-page and off-page SEO to improve your rankings.
Yes. From content creation and posting to engagement and growth tracking, our team manages all aspects of your social media presence on platforms like Instagram, Facebook, LinkedIn, and Twitter.
Branding includes logo design, typography, color palette, brand tone, visual identity, and overall brand strategy. We ensure your brand looks and feels consistent across all platforms.
Yes. We offer content writing, graphic design, video production, and marketing copy tailored to your brand’s voice and target audience.
We provide detailed performance reports for each service, covering traffic, engagement, conversions, ROI, and actionable insights to improve future campaigns.
Absolutely. Whether it’s CRM integration, API development, or custom plugins, we build tailored functionalities to suit your business operations.
Yes. We provide both Android and iOS mobile app development services, from UI/UX design to deployment and maintenance.
Yes, we have vast experience in building and scaling eCommerce platforms using Shopify, WooCommerce, Magento, and custom frameworks.
Once we finalize your project scope, you'll receive a proposal with pricing. Upon agreement, we start with an onboarding process and initiate billing as per the plan.
We accept major credit/debit cards, UPI, PayPal, and bank transfers. For international clients, we offer Stripe and Wise payment options.
Both options are available. You can choose monthly payments for flexibility or annual billing for a discounted rate.
Yes. We generate invoices automatically for every transaction, which are sent to your registered email address.
Yes. You can upgrade, downgrade, or modify your subscription at any time by contacting our support team.
Depending on the project size, we may require a 3-month or 6-month service agreement to ensure smooth execution and results.
We send reminders before due dates. If payment isn’t made within the grace period, services may be paused until the account is settled.
We don’t offer free trials, but we do provide short-term pilot projects or demo campaigns to showcase our capabilities.
Yes, cancellations are allowed. Please refer to our refund and cancellation policy for details. Some services may require notice periods.
For recurring plans, auto-debit is enabled unless you choose manual billing. You’ll be notified before each renewal.
We offer refunds only under specific conditions, such as project cancellation within a defined early phase or failure to deliver per contract terms. Full refund details are mentioned in our terms of service.
You can request a refund by writing to our support team with your service ID, payment details, and reason for the request. We'll respond within 2-4 business days.
For ongoing services, we require a 15-day prior notice before cancellation. For one-time projects, cancellation after a certain milestone may result in partial deductions.
No. Custom development, branding, and ad campaign services are non-refundable once work begins, due to time and resource commitments.
Depending on the progress, you’ll be billed for the completed work and a partial refund may be issued if applicable.
Yes, subscription plans can be paused for a maximum of 60 days with prior approval.
No. Once registered, domain and hosting services are non-refundable as they are third-party provisions.
Refunds are processed via the original payment method within 7–10 business days after approval.
We encourage regular check-ins to ensure satisfaction. If you're still unsatisfied, we’ll work on a resolution or offer compensation where applicable.
Marketing services are typically non-refundable once executed. However, if there’s a clear discrepancy from the agreed scope, partial compensation may be considered.
You can contact us via email, WhatsApp, or live chat available on our website. For urgent issues, phone support is also available during business hours.
Our support team is available Monday to Saturday, 10 AM to 7 PM IST. Emergency technical support is available 24/7 for select services.
Yes, premium plans include a dedicated account manager to ensure personalized communication and faster turnarounds.
Yes. All major projects come with post-launch support for 30 days, and extended support is available based on your package.
Minor edits are usually covered under the post-launch support period. For major changes, we provide a separate estimate based on your request.
Yes, we provide ongoing website maintenance, plugin updates, security patches, and performance checks.
In such cases, our team is immediately alerted through monitoring tools and works swiftly to resolve the issue, especially for clients with priority support.
We provide regular updates based on the project timeline. For ongoing clients, monthly performance reports and review meetings are included.
Yes. You can upgrade to a higher-tier support package anytime for more hands-on service, faster responses, and extended availability.
Yes, we offer training sessions post-deployment to help you and your team navigate websites, CMS, or dashboards efficiently.